Refund policy

At Novéra Unique, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, this Return & Refund Policy explains your return options and the procedure to follow.

This policy applies to purchases made through our website and does not limit or exclude any consumer rights you may have under applicable law.

1. 30-Day Return Period

You may request a return within 30 calendar days of receiving your order, subject to the conditions outlined below.

If your order contains multiple products that are delivered separately, the return period begins when you receive the last product.

We accept returns for eligible change-of-mind purchases, including situations where you ordered the wrong size, subject to the conditions in this policy.

This voluntary 30-day return policy does not affect any statutory rights you may have under applicable consumer law.

2. Return Conditions

To be eligible for a change-of-mind return, products should be:

• Unused and unworn.
• Unwashed and undamaged.
• In their original condition.
• Returned with original tags and accessories where applicable.
• Returned in their original packaging where reasonably possible.
• Accompanied by your order number or other proof of purchase.

Products that have been worn, washed, altered, damaged, or otherwise used may not qualify for a change-of-mind return.

These conditions do not affect your statutory rights where a product is faulty, damaged, incorrectly supplied, or does not meet applicable consumer guarantees.

3. Products Not Eligible for Change-of-Mind Returns

Where permitted by applicable law, certain products may not be eligible for change-of-mind returns, including:

• Custom-made or personalised products.
• Products that are liable to deteriorate or expire rapidly.
• Sealed products that are not suitable for return for health or hygiene reasons where the seal has been broken after delivery.

Any applicable exclusions will be indicated on the relevant product page where reasonably possible.

These exclusions do not affect your statutory rights concerning faulty, defective, or incorrectly supplied products.

4. How to Request a Return

Step 1 — Contact us

Before sending a product back, contact us at: info@noveraunique.com

Please provide:

• Your full name.
• Your order number.
• The product(s) you wish to return.
• The reason for the return, if applicable.
• Photos or videos if the return concerns a damaged, defective, or incorrect product.

Step 2 — Receive return instructions

Our customer service team will review your request and provide the appropriate:

• Return instructions.
• Return address.
• Return form, where applicable.
• Any additional information required for your return.

Please do not send your return to our business address unless our customer service team specifically instructs you to do so.

The return address may differ from the address from which your original order was shipped.

Step 3 — Send your return

Pack your product securely to help prevent damage during transportation.

For change-of-mind returns, the customer is responsible for the return shipping costs.

We strongly recommend using a tracked shipping service and keeping your proof of postage and tracking number until your return has been processed.

Step 4 — Receive your refund

Once we receive and inspect your return, we will confirm whether the return has been approved.

Approved refunds will be processed to the original payment method within 5 business days after the return has been received and approved.

Your bank or payment provider may require an additional 3–5 business days for the refund to appear in your account.

5. Return Shipping Costs

For change-of-mind returns, including ordering the wrong size or simply deciding that you no longer want the product, return shipping costs are the responsibility of the customer.

No restocking fee will be charged.

If a product is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer guarantees, we will handle the return in accordance with your legal rights. Where required by applicable law, we will cover reasonable return shipping costs.

6. Defective, Damaged or Incorrect Products

If your order arrives damaged, defective, faulty, or different from what you ordered, please contact us at info@noveraunique.com.

To help us assess the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs or a short video showing the issue.
• Photographs of the product packaging where relevant.

Please contact us as soon as reasonably possible after discovering the issue.

After reviewing your request, we will explain the available solution. Depending on the circumstances and applicable law, this may include:

• A replacement product.
• An alternative product.
• A repair, where applicable.
• A full or partial refund.
• Another remedy available under applicable consumer law.

Your statutory consumer rights remain unaffected.

7. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5 business days.

Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.

No restocking fee will be charged.

Nothing in this policy limits any refund rights you may have under applicable consumer law.

8. Exchanges

If you would like to exchange an eligible product, please contact:

info@noveraunique.com

Please provide your order number and details of the product you would like to exchange.

Exchanges are subject to product availability and the applicable return conditions.

If the requested replacement is unavailable, we may offer an alternative or process a refund, subject to applicable law.

If the original product is faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer law.

9. Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible at:

info@noveraunique.com

We process orders promptly. Therefore, we cannot guarantee that a cancellation or modification will be possible once an order has entered processing or has been dispatched.

If your order has already been dispatched, you may need to wait until it is delivered and then follow the applicable return procedure.

Nothing in this section limits any cancellation rights available to you under applicable law.

10. Return Address

Please contact us before sending any return.

Our customer service team will provide the correct return address and instructions for your order.

Do not send returns to our business address unless specifically instructed to do so.

11. Return Policy Summary

12. Your Statutory Consumer Rights

Nothing in this Return & Refund Policy affects, excludes, or limits any rights or remedies you may have under applicable consumer protection laws.

If a product is faulty, defective, not as described, or otherwise fails to meet applicable consumer guarantees, you may have rights beyond those described in our voluntary 30-day return policy.

Where applicable, these statutory rights take precedence over any conflicting provision in this policy.

13. Contact Information

If you have any questions regarding a return, exchange, or refund, please contact us:

Novéra Unique
Reinoutlaan 35
5665 AM, The Netherlands

Email: info@noveraunique.com
Phone: +31 6 34998361
KVK: 95883886