Privacy Policy
Privacy Policy
This Privacy Policy describes how Novera Unique (“the Website,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit the website (“the Website”), use our services, make a purchase, or otherwise communicate with us in connection with the Website (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we process under this policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Website, update the “Last updated” date, and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect information as described below. The information we collect depends on how you interact with us.
In addition to the specific uses described below, we may use information to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms and conditions, and protect the Services, our rights, and the rights of our users or others.
What Personal Information Do We Collect?
The type of personal information we collect depends on how you use our Website and Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can otherwise be linked to you.
Below are the categories and types of personal information we collect.
Information You Provide Directly to Us
This may include:
-
Contact information — name, address, phone number, and email address
-
Order information — name, billing address, shipping address, payment confirmation, email address, and phone number
-
Account information — username, password, security questions, and other information related to account security
-
Customer support information — details you provide when communicating with us, such as messages sent through the Services
Some features of the Services require you to provide certain information. If you choose not to provide this information, your ability to use certain features may be limited.
Information We Collect Automatically
We may automatically collect certain information about how you use the Services (“Usage Data”). This may be collected through cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include:
-
device information
-
browser information
-
network information
-
IP address
-
interactions with the Website and our Services
Information from Third Parties
We may receive information from:
-
Companies that support our Website, such as Shopify
-
Payment service providers that collect payment information (e.g., account numbers, card details, billing address)
When you visit the Website, open our emails, or interact with ads or the Services, we or third parties may automatically collect data using technologies such as pixels, web beacons, cookies, SDKs, and third-party libraries.
All information received from third parties is processed in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to:
-
process payments
-
manage orders
-
send notifications about your account, purchases, returns, and transactions
-
keep your account active
-
facilitate shipping
-
manage exchanges and returns
Marketing and Advertising
We may use your personal information to:
-
send marketing messages via email, SMS, or postal mail
-
display relevant advertisements
-
personalize the Website and our marketing campaigns
Security and Fraud Prevention
We use your information to detect, investigate, and prevent fraudulent or illegal activities.
Communication and Service Improvement
We use your information for customer support and to improve our Services.
Cookies
Like many websites, we use cookies.
Details about the cookies used in our Shopify store can be found in Shopify’s Cookie Policy.
You can block or delete cookies in most browsers, but this may affect your user experience.
How We Share Personal Information
We may share your personal information with:
-
Service providers and third parties (e.g., IT operations, payment processing, customer service, shipping, and order fulfillment)
-
Business and marketing partners
-
Our affiliated companies
-
In connection with business transactions, such as mergers or bankruptcy
-
To comply with legal obligations or protect rights
Children’s Personal Information
The Services are not intended for children, and we do not knowingly collect personal information from children.
If you believe that your child has provided us with personal information, please contact us and we will delete it.
Data Security and Retention
We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure.
How long we retain your information depends on:
-
whether you have an account
-
whether the information is needed to provide the Services
-
legal requirements
-
dispute resolution
-
contractual obligations
Your Rights
Depending on where you live, you may have the following rights:
-
Right of access
-
Right to deletion
-
Right to correction
-
Right to data portability
-
Right to object to processing
-
Right to withdraw consent
Please contact us to exercise these rights.
Complaints
If you have complaints about how we handle your personal information, please contact us.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.